Frequently Asked Questions
Everything you need to know about your Mentionables shopping experience.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like intimates and earrings are final sale unless defective.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Mentionables, we are committed to ethical fashion. 70% of our current collection is made from organic or recycled fabrics, and we partner exclusively with manufacturers who follow fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.